October 20, 2021 Status Update
As of today, approximately 75% of the Cushion Quilts ordered with white quilt have been received by our warehouse, and are currently being packaged for fulfillment. We are being told that items will start being delivered on Thursday or Friday of this week.
This means, if you placed an order for a Cushion Quilt with a white quilt, before the beginning of October, you will most likely receive it next week.
The other 25% of the products are on route between New Jersey and Pennsylvania and should be received by our Pennsylvania warehouse this week. This process of receiving packaging and processing takes about 10 days and so we anticipate orders placed in October will deliver by the end of the month or the first week in November.
For those of you who have been waiting a few months, we want to express our sincere apologies.
If you read our other blog posts, you understand where our products come from and why and how we manufacture them there.
We manufacture our products in Turkey because of the long-standing tradition of excellence in textile manufacturing. Unfortunately, Turkey had a three week Covid lockdown which led to a month-long container shortage. This additional seven weeks of logistic backlog created uncontrollable and unforeseen delays.
We sincerely apologize.
We are a new company and we are working very diligently to exceed our customers expectations. Unfortunately, with so many covid related issues, it’s been difficult to properly manage those expectations.
if you have any questions or concerns about this update, please feel free to send us an email at firstname.lastname@example.org.
If you pre-ordered an item with a colored quilt, please note, they left the port about three weeks late, also due to an unforeseen Covid-related container shortage. They are currently on the ship and expected to arrive to the New Jersey port within the next 15-20 days.
They will immediately be transferred to our Pennsylvania warehouse and processed as quickly as we can. stay tuned for more updates on those products.
Thank you so much for your business and your trust. We are working hard to earn it.